Changed your mind? You can cancel your order and return it within 14 days of the day your order is delivered. You don't need to give a reason.
How to return an item
- Tell us you want to return it within 14 days of delivery: email sales@thelighting-company.co.uk, call 0113 2818 343, or send us a message. Any clear statement is fine.
- Send the item back within 14 days of telling us. Use the original packaging if you can, and make sure the item is unused and well protected.
- We refund you to your original payment method within 14 days of the item arriving back with us, or of you showing us proof that you've sent it, whichever is sooner. The refund includes the standard delivery charge you paid.
Return postage
Return postage is your cost, unless the item is faulty or we sent the wrong thing.
Faulty or damaged items
If anything arrives damaged or develops a fault, contact us and we'll arrange a collection, repair, replacement or refund at no cost to you. This doesn't affect your statutory rights.
Before you fit it
Please check sizes and finish before installing. If an item has been handled more than needed to inspect it (for example, wired in), we may reduce the refund to reflect that.
Questions about a return? Call us on 0113 2818 343 or contact us. See also our Terms & Conditions.